When you bring your jewelry to us for repair, we understand that you are entrusting us with a valuable and often sentimental item. As a business with over 80 years of experience and the honor of being named Family Business of the Year, we take that trust seriously.

Our sales staff will carefully assess your jewelry, taking a full written description and a photo to ensure we have all necessary information about your jewelry. We note any identifying marks, potential issues, and the specific service you require. All of this information is recorded in our computer system and two receipts are printed, one for your records and one for ours. At this time we will provide you with an estimate for completion, which is typically within 7-10 days.

Our skilled jewelers will then assess your repair and may contact you if they have any concerns or recommendations. Once your repair is complete, we will notify you by phone, text, or email and you can then collect your jewelry from our store.  We will provide you with a detailed invoice, listing all services performed and you can pay using cash, credit card, or check.

We strive to always provide the highest quality of repair and ensure that your jewelry is returned to you in a timely manner. If for any reason you are not completely satisfied with our work, please let us know and we will do our best to make it right. We also offer other services, including cleaning, resizing, watch repair, and custom design. If you have any questions, please reach out to info@braunschweiger.com