A sales associate will review your jewelry, provide a detailed receipt and share an estimated cost and completion time. Most jewelry repairs are completed by Braunschweiger jewelers in the Morristown store. Some pieces may need to go back to the designer or manufacturer for service, which may require an estimate approval step and more time.

Newer rings should be checked at least once a year. Older rings can be more prone to wear, so prongs should be checked every four to six months.

Typed appraisals start at $150. A manager will provide pricing based on the number and complexity of the items being appraised. Calling ahead is recommended so the team can be prepared to appraise your jewelry while you wait or let you know if the piece should be left for pickup later.

Yes. Braunschweiger Jewelers buys old gold, silver and platinum items, including unwanted or broken jewelry. Offers are based on the current market value, weight and precious metal content of the pieces.

A watch battery usually lasts between one and four years. Battery life depends on the watch movement and features such as a stopwatch or light.

It is best to leave watch battery replacement to a professional. Watches contain fragile parts, require proper tools and may use different battery types, many of which Braunschweiger keeps on hand.

Use a silver cleaning solution made for removing tarnish and follow the directions carefully. Before using silver cleaner on sterling pieces with ornamental or semi-precious stones, check the printed product information or ask a professional.

Keep pearls away from metal jewelry that can scratch them, store them in a cloth or plastic bag and avoid sleeping in pearl strands or bracelets. Pearls can be cleaned with mild soap and water or a prepared delicate jewelry cleaner, then laid flat on a clean towel to dry. Avoid ammonia, harsh detergents, ultrasonic cleaners and abrasive cloths.

Watches that are highly water resistant usually have lock down crowns, screw-on backs and gaskets. Normal wear can loosen seals over time, so Braunschweiger can advise whether your watch should be worn in or exposed to water.

The Braunschweiger FAQ lists custom, altered, sized and personalized items as exceptions to the return policy. Contact the store before starting a custom, sizing or engraving request if you have questions.